FAQ
Dispatch
What is the expected delivery time in the Netherlands?
Art & Tables: Expected delivery time 4-8 weeks
Interior objects: Expected delivery time 2-3 working days
* this is an indication, not an exact delivery time. This can be requested by email.
What is the expected delivery time in Europe?
Art & Tables: Expected delivery time 5-9 weeks
Interior objects: Expected delivery time 3-5 working days
* this is an indication, not an exact delivery time. This can be requested by email.
What is the expected delivery time in the rest of the world?
Art & Tables: Expected delivery time 8-9 weeks
Interior objects: expected delivery time 5-8 working days
* this is an indication, not an exact delivery time. This can be requested by email.
Do you receive a proof of shipment?
The objects are always sent with a track & trace, which you will receive in the mail at the time of shipment. The receipt must be present on location at the time of delivery. A signature is required for each delivery.
My item arrived damaged, what should I do?
Is your order damaged? Please contact us within two days at info@studiolde.nl and state the type of damage, including the packaging, and send photos. Only then can we process your request. When the damage has been assessed, we will handle this via email, and possibly come up with a suitable solution.
Return
Can an order be changed/cancelled?
Art & LDE tables: Our artworks and tables are made by hand, so cancellation is possible within 24 hours of ordering. Changing an order is possible up to 3 days after ordering.
Interior objects: An order can be changed or canceled within 24 hours.
Is it possible to return an order?
Art & LDE tables: All 3D artworks and tables from Studio LDE are handmade, therefore an order cannot be returned.
Interior objects: If for whatever reason you are not satisfied with your interior object, you can return it within 14 days of receipt. For more information, view our Terms and Conditions
We are not responsible for lost, stolen or damaged shipments. Is your order damaged? Please contact us within two days at info@studiolde.nl and state the type of damage, including the packaging, and send photos. Only then can we process your request. All international shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost items.
Maintenance
Is it possible to hang the art in the open air/damp room?
Because our works of art are made of recycled wood, we advise not to hang them in the open air or in a damp room.
What materials are used to make the artworks?
Our artworks are made from recycled wood and finished with a self-developed natural stucco layer.
How do I clean an artwork?
The frames can be wiped with a damp cloth, the art itself can only be dusted with a duster.
Are the tables water and dirt repellent?
Our concrete tables are finished with a resin, so they will not absorb water and moisture. However, we always recommend using coasters and we do not guarantee food and drink stains.
Recycle
Our artworks are made from recycled wood. Our packaging material is environmentally friendly.
Worldwide shipping
We ship worldwide
Showroom
Visit our showroom in Delden, or schedule an appointment to visit our showroom.